You already know what is not working. You are buried in the day to day, and the time to fix it never shows up.

Revenue is up. The team is bigger. A tech still calls from the job to ask what to charge, and growth does not fix that on its own.

Clear jobs. Clear answers. Clear evenings. Those go missing somewhere between the first hire and the day the owner is the bottleneck, and they do not come back by accident.