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The situation
You already know what is not working. You are buried in the day to day, and the time to fix it never shows up.
Revenue is up. The team is bigger. A tech still calls from the job to ask what to charge, and growth does not fix that on its own.
Clear roles. Clear processes. Clear expectations. Those go missing between your first hire and your fiftieth, and they do not come back by accident.
Who it’s for
Owner-led service businesses, past startup and not yet structured.
Standing still
The four months pass either way.
Same weeks, same decisions, you in the middle of all of it. The only difference is whether anything got built along the way.